Tightening Food Safety Regulations for Online Business Operations
The HCMC Food Safety Department reaffirms that online business does not exempt operators from food safety responsibilities. Strict legal compliance is mandatory.
Given the rapid growth of food sales via social media and delivery apps, the HCMC Food Safety Department has clearly affirmed that the online environment does not alter the responsibilities of organizations and individuals regarding food safety. Whether selling through traditional or online channels, businesses must strictly comply with all food safety regulations.
According to Mr. Bui Chi Tinh, Deputy Director of the HCMC Food Safety Department, effective July 1, 2026, the Law on E-commerce No. 122/2025/QH15 and Decree No. 248/2026/NĐ-CP have established a stronger legal framework for e-commerce management. A key component is the verification of seller identities on intermediary platforms, which helps restrict the use of anonymous accounts and supports authorities in tracing violations.
Upon receiving reports of violations, authorities will conduct rigorous verification processes, ranging from inspections and sampling to product traceability. Specifically, for sellers who do not publicly disclose clear addresses, authorities will coordinate across agencies to trace them through legal databases, ensuring that all violations are handled strictly in accordance with the law.
The HCMC Food Safety Department is proposing an enhanced information-sharing mechanism between management agencies, digital platforms, and logistics providers. Regarding consumers, the Department advises prioritizing orders from establishments that maintain transparent information regarding their addresses and product origins. If suspicious signs are detected, the public is encouraged to report them immediately so that authorities can take timely action.